How does our billing cycle work?

We do not charge upfront for our patient’s healthcare costs if a patient is using an in-network insurance plan. A claim will be submitted to your insurance after your appointment to process under the allowed rates of your plan. This process can take between 1-4 weeks. Once insurance completes their determination of coverage, our billing system will create a statement notice. These statements are sent by both text message and email on Thursday afternoons. Patients receive a new statement notice whenever a new balance is due. This balance can reflect a deductible, coinsurance or co-pay payment, depending on your insurance plan.

Our billing cycle sends statement notices 1x a week for 5 weeks, which allows you time to review your balance, ask questions if needed and pay online. If a patient has not reviewed or completed payment after the 5th week, we will charge the credit card provided at the time of scheduling. If we cannot complete payment we will reach out to the patient to avoid a bad debt balance. If however, a patient remains in bad debt, our policy dictates that we will inactivate the patient’s file which will deny medication refill and future appointment requests until our billing department is contacted to complete payment.

If you would rather not pay online yourself, we can auto charge your credit card on file if requested.

If you are paying out of pocket at our self pay rates (not using insurance with us) fees are due at the time of service. If you have an insurance plan which we do not accept, upon request we can provide you with a detailed statement to submit for reimbursement. This is done independently by the patient.